Frequently Asked Questions
Everything you need to know about your Dr Sam's skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team for a consultation.
Are Dr Sam's products suitable for sensitive skin?
Yes, our formulations are specifically designed to be non-comedogenic and fragrance-free, making them suitable for sensitive and acne-prone skin types.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your destination.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
Are your products cruelty-free?
Absolutely. Dr Sam's is committed to ethical beauty; we do not test our products or ingredients on animals, and we are PETA certified.